Conversations that create loyal customers.
Primesite delivers dependable inbound & outbound call center services with empathy, speed, and measurable results.

Why us
  • Customer-Centric by Design
    Empathy first, resolution always.
    01
  • Scalable & Flexible
    Rapid ramp-up for campaigns and peak seasons.
    02
  • Data-Driven Quality
    Transparent KPIs, QA scorecards, continual coaching.
    03
  • Secure & Compliant
    GDPR processes, role-based access, audited flows.
    04
  • Experienced Teams
    Trained agents, proven supervisors, mature playbooks.
    05
Industries
We adapt scripts, workflows, and KPIs to your sector.
  • eCommerce & Retail
  • Healthcare & Wellness
  • Fintech & Banking
  • Travel & Hospitality
  • SaaS & IT
  • Telecom & Utilities

Services

Flexible, scalable customer contact solutions tailored to your goals.

  • Inbound Call Handling
    Customer inquiries, orders, FAQs, account assistance, IVR routing, peak-time overflow.
  • Outbound Campaigns
    Lead generation, qualification, win-back, surveys, NPS/CSAT, feedback collection.
  • Technical Support
    Tier 1 troubleshooting, guided setup, product usage, escalation management.
  • Complaints & Case Resolution
    Empathetic handling, structured workflows, root-cause tracking, satisfaction follow-ups.
  • Multichannel Support
    Phone, chat, email, socials—consistent tone of voice and unified reporting.
  • 24/7 & Multilingual
    Always-on teams, multiple languages on request, flexible staffing & scheduling.
Our Approach
24/7 availability, multichannel communication, and measurable results.
  • Discover
    Goals, volumes, channels, tools, KPIs.
  • Design
    Scripts, knowledge base, workflows, SLAs.
  • Train
    Recruiting, role-play, product & compliance training.
  • Optimize
    A/B scripts, handle-time and FCR improvements, VOC insights.
  • Peak Overflow:

    absorb seasonal spikes without hurting SLAs.
  • Churn Win-Back:

    targeted outbound to re-engage lost customers.
  • NPS Program:

    sampling + callbacks on detractors to close the loop.
  • Product Launch:

    temporary team for FAQs, orders, onboarding.
Careers
Join Primesite!
We value clear communication, teamwork, and growth.
Open roles: Call Center Agent, Team Lead, QA Specialist, Trainer.
Contact us
Belgrade, Terazije 5.
Phone: +381 63 122 3272
Email: office.primesite@gmail.com